FAQ
Do you have a question? We have the answer.
Admission to the casino
What are the entry requirements for the casino?
To visit the Casinò Drive-in, as well as any other casinos in Slovenia, you must be at least 18 years old and present a valid identification document upon entry. Minors are not allowed to enter.
How does the casino operate?
The Casinò Drive-in is open 24 hours a day, every day of the year.
What do I need to enter?
You need to register at the casino reception with a valid ID (passport, identity card, or driving licence) before entering the casino. You will not be allowed to enter the casino with an invalid ID or a copy of your ID.
Is there a fee to enter the casino?
Admission to the casino is free of charge.
What kind of clothes can I wear?
There is no dress code. However, neat clothing is recommended. Shorts, flip-flops, and sportswear, as well as headgear are not welcome. There is however no need to wear an evening dress.
Can a minor enter the casino if accompanied by parents or another adult?
No, in accordance with the legislation of the Republic of Slovenia, minors are not allowed to enter the casino under any circumstances, not even if accompanied by parents.
Other questions regarding the casino
What are the payment methods in the casino?
We accept VISA, DINERS, EUROCARD-MASTERCARD cards, and all major currencies at current exchange rates.
Are there phone charging stations available in the casino?
Yes, the casino offers several charging stations for phones.
What kind of games are available?
You can check the full selection of games and the minimum and maximum bets on them here.
Do you organize casino tournaments and other promotions?
Yes, in our casino, we regularly organize slot machine tournaments, prize draws, and occasional exclusive offers you won’t want to miss.
Do you have a loyalty program for your guests?
We have a loyalty program called the Privilege Club, which includes besides other centres also the Casino Drive-in. We also reward your spending in restaurants or the spa.
Can I smoke near the slot machines?
When playing slot machines, you can smoke in the Open Air outdoor casino. Inside the casino, an indoor smoking area is also available, but smoking is not permitted elsewhere in the casino.
Entry Restrictions
I have been banned from entering the casino. What does that mean?
The casino reserves the right to deny entry to players or visitors who violate casino rules or house regulations. Such prohibitions are issued by casino staff, and their duration depends on the severity of the offense. Minor offenses may result in short-term bans (from one month to a year), while more severe offenses, including any attempt at cheating, may result in a lifetime ban.
Guests who have been banned can request the revocation of the ban by submitting a written request on a special form or by sending a letter addressed to the casino management. The management reviews each case and decides whether the request can be granted.
Can I issue a self-ban from entering the casino?
Yes, every casino guest has the option to voluntarily issue a self-exclusion. To request a self-exclusion, contact casino staff—usually at the gaming tables or slot machines—who will provide you with the necessary form after verifying your identification. You can specify the duration of the self-exclusion, ranging from 6 months to 3 years. The casino will then forward the form to the Gaming Control Department of the Financial Administration of the Republic of Slovenia, which will notify all other license holders in Slovenia. This means that the self-exclusion will apply to all casinos in Slovenia for the selected duration and cannot be revoked early. It automatically expires on the date specified on the form.
Who should I contact if I have problems with excessive gambling?
If you notice you are struggling with excessive gambling, or if family members express concern, we encourage you to address the issue immediately. You can reach out to your host or the Privilege Point, where they will guide you through all available options and refer you to trained professionals.
Privilege Club
What is the Privilege Club and how can I join?
The Privilege Club is a loyalty program for Hit Universe of Fun centres, rewarding your loyalty continuously.
When visiting, stop by the Privilege Point to receive all the information about the benefits and to fill out the membership form.
Can I join online?
Currently, you can only join the club in person at the centre. The exception is the online casino, where you can register remotely. You can also express your intent to join when booking a hotel online and immediately reserve a room at a discounted rate. The membership process will be completed upon your visit to the casino.
What are the benefits?
The full list of benefits can be found here.
How many points do I need for a particular service?
Points you collect can be redeemed for services, including gaming, accommodation, food, and beverages. You can check how many points are required for specific services on the points price list.
I lost my Privilege card. How can I get a new one, and what happens to the points on it?
In the event of a lost card, contact staff at the Privilege Point during your next visit. They will either return your lost card or issue a new one, with all previously earned benefits and points transferred to the new card.
How can I spend my accumulated points?
Points can be redeemed for gaming, food, accommodation, or spa services in all Hit Universe of Fun centres. Learn more here.
How can I use points for gambling?
Points can be redeemed for gaming under the following conditions.
Does the money I win remain on the Privilege card?
Only points are accumulated on the Privilege card. You must print a ticket from the slot machine, which can be exchanged for cash at the cashier or an automated teller.
Do I need to be a member of the Privilege Club to register for the My Privilege online application?
Yes, My Privilege registration requires membership in the loyalty club. In the app, you can view your points balance, the benefits you are entitled to, receive personalized offers and invitations, and book rooms at club prices.
Where can I register for My Privilege?
Members of the club can register for the app on the My Privilege website, where you can also find a video tutorial for registration.
Where can I check my points balance?
You can check your points balance and benefits anytime in the My Privilege app, at the centre’s information kiosk, or the Privilege Point.
How long do my Privilege points last?
Points are valid indefinitely as long as you visit and collect points at Hit Universe of Fun centres at least once a year. If a guest does not visit in a calendar year, points are deleted after one year. We send an email or SMS notification before deleting points to give you ample warning.
Where can I get additional information about the Privilege Club?
All information regarding the Privilege Club is available at the Privilege Point, which is open round-the-clock.
Contacts:
Parking and access
Where can I park?
There are two large FREE parking spaces in front of the casino entrance.
Do I need to purchase a Slovenian vignette to visit the centres?
A vignette is generally not required to visit the Casino Drive-in if you exit the highway immediately after the border crossing. On the highway coming from the direction of Slovenia, take the exit immediately after the Vrtojba border crossing (before the gas station) to connect to the regional road and follow the directions to the Drive-in. Directions for the route can be found here.
Navigation to the entertainment centres
What transportation options do you recommend for getting to your centre?
Depending on where you’re coming from, we recommend different ways to reach the Perla centre:
- By car: Book transport to/from Hit’s gaming-entertainment centres, hotels, or casinos: t 080 71 12 | e booking@hit.si
- By plane: nearby airports: Trieste | 25 km, Venice/Marco Polo | 125 km, Venice/Treviso | 135 km, Ljubljana | 100 km
- By train: nearby train stations: Gorizia | 5 km (connection with Freccia Rossa to numerous large Italian cities), Nova Gorica | 6,5 km
Restaurant
Is registration required to enter the restaurant?
During lunchtime, you can access the restaurant directly through the restaurant entrance, so entry to the casino and registration are not required. However, on weekends and during dinner hours, access to the restaurant is only possible through the casino entrance, making registration mandatory.
Is the restaurant accessible to children and minors?
During weekdays at lunchtime, minors accompanied by adults are allowed to enter the restaurant. In the evenings and on weekends, however, entry to the restaurant is only possible through the casino, so minors are not permitted during these times.
Employment
What employment opportunities does Hit offer?
Hit has been one of the larger employers in Nova Gorica, Kranjska Gora, and other places in Slovenia for many years. It offers a wide variety of employment opportunities, with most of them in recent years being in the hospitality sector. You can contact us at any time and express your interest by signing up for our database of potential employees. We will be happy to send you information about suitable job openings. You can view the current list of available positions here.
Hours of operation
What are the casino working hours?
The casino is open 24 hours a day all year long.
What are the hours of operation of gaming tables?
The gaming tables operate:
MONDAY – SATURDAY | 6pm – 1am
SUNDAY | 2pm – 9pm
What are the hours of operation of the Privilege Point?
The Privilege Point operates non-stop, i.e. 24/7.
What are the opening hours of the restaurant and the bar?
Restaurant
DAILY
lunch | 11am – 2pm
dinner | 7pm – 10pm
Bar
The bar is open non-stop, i.e. 24/7.
Additional questions
You still don't have the answer to your question?
Call us on + 386 5 338 45 60 or send us an email to info.drive-in@hit.si. You can also leave us your contact or follow us on social media @drivein.novagorica.